Online and in-person therapy and coaching services

Frequently Asked Questions

General FAQ

What therapeutic approach is used

Cognitive Behavioral Therapy (CBT) is the therapeutic approach used by all of our psychologists for both in-person and video-call therapy sessions, including other validated third wave psychotherapies that fall under the CBT umbrella such as Acceptance and Commitment Therapy (ACT) and Mindfulness.

How many meetings are typically needed?

Cognitive Behavioural Therapy is not only one of the most effective and scientifically validated approaches, but is also one of the most short term – sometimes as short as 3 to 4 sessions, sometimes 5 to 10 sessions… it varies more or less, depending on the number of goals you want to attain and how much improvement you want to achieve. In collaboration with your psychologist, the length of therapy is customised to best suit your needs.

Depending on your availability, sessions can be scheduled weekly at first. In general, when you start to feel better and have learnt some basic helpful tools, sessions can be spaced out to every two weeks, then every month until you’ve achieved your goals.

Of course, you are free to stop therapy at any time, and you can always discuss this with your psychologist. They will better be able to maximize the time you have available so as to equip you with strategies that can be most helpful to you. In some situations, your psychologist may recommend a booster session in several months as part of a prevention strategy or just to leave the door open to you coming back again as needed. Both you and your psychologist collaborate to find out what’s best for you.


FAQ Specific to Video-Call Sessions

Software used for online psychology

Stay connected via Microsoft’s Skype-for-Business, a free and secure videoconferencing software provided courtesy of PsyVitalitï. If you choose to install the software on your mobile device, then sessions can be held from wherever you may be.

Microsoft’s Skype-for-Business allows two people to connect using video-calls. It also has the functionality of a whiteboard for sharing images or graphs. Further, document sharing is seamless and easy. All this functionality to facilitate collaboration and allow the helping relationship to be as therapeutic as can be!

Instructions relating to download and installation will be provided upon confirmation of your first appointment. Each session will be scheduled, with an agreed upon date and time set by you and your psychologist.

Operating Systems compatible with Microsoft’s Skype-for-Business

It is highly recommended that your device be compliant with one of the following:

  • iPhone or iPad with iOS 7.0 or above
  • Mac OS 10.6.0 or above (Intel processor)
  • Windows XP with Service pack (SP3)
  • Windows Vista with Service pack (SP2)
  • Windows 7 with Service pack 1 (SP1)
  • Windows 8 (Intel processor)

Microsoft’s Skype-for-Business also supports other browsers and/or operating systems. For more information, please visit Platforms supported by Microsoft’s Skype-for-Business.


Online consultations via webcam are conducted using Microsoft’s Skype-for-Business. This software will ensure a secure and confidential psychotherapy experience, due to enhanced encryption. Our team of psychologists has been trained to use the secure data storage mechanisms offered by Microsoft’s Skype-for-Business and are aware of the ethical and legal regulations associated with offering this type of service.

Support Team

Our tech support team of experts is here to offer guidance on any technical aspects. Our goal is to ensure that your online therapy sessions via webcam run smoothly.


Technical glitches have sometimes been brought up as potential disturbances associated with this technology. Often times, technological glitches are a result of the speed and quality of Internet connectivity, which is not due to our software. During therapy sessions, such interruptions can be distracting. We are aware that despite its numerous advantages, technology has its limitations. Our team of psychologists will consider the potential impact of such interruptions in order to determine whether this technology is best suited to their clients. During initial assessments, each psychologist will assess whether this type of therapeutic approach is beneficial for their client, taking various aspects into consideration.

Communication Is Key

Signal delays and video or audio lags can be disruptive when using video based communications tools. Improved Internet connection and practice help solve such obstacles. In light of this, technological glitches may result in a misconception that eye contact is not being maintained or avoided when this is not the case. Visual contact is a core component in communication and an important indicator in conversational mannerism such as turn-taking. Eye contact and developing a sense of comfort with one’s psychologist is of the utmost importance during therapy. Your wellness is priority to your psychologist. Please feel free to discuss with them if any such issues or related matters arise.

A Phone Call Away

In the event of a technological issue that cannot be resolved quickly, your psychologist will contact you by phone. Next steps will be discussed and the decision to continue the session by telephone or via online therapy at a later date will be agreed upon. A number at which you can reach your psychologist will also be provided.

Ethical And Legal Aspects

Each psychologist at PsyVitalitï Online Therapy and Coaching Services will provide online therapy services that conform to the ethical and legal aspects enforced by your local psychological legislative bodies.

In Case Of Emergency

If you need immediate assistance for a crisis, contact emergency services (911), go the nearest health care facility or call a Helpline in your area. A list of free and confidential mental health helplines available 24 hours a day 7 days a week are listed below:



British Columbia 


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