PsyVitalitï's Therapist Match Guarantee
At PsyVitalitï, we continuously strive to offer top-quality services. Our goal is to help our clients improve their well-being and reach their mental health goals. The last thing we want is to make the process of finding a therapist and seeking help a stressful or unpleasant experience. That is why we have implemented the Therapist Match Guarantee policy.
What is the Therapist Match Guarantee (TMG) ?
The Therapist Match Guarantee (TMG) policy was put in place to protect you. It ensures that you are paired with the best therapist for your individual needs. If you are a new client and you are not satisfied with the first session you received, we are proud to offer you a new session with a different therapist, free of charge. Alternatively, you can request a reimbursement of your fees.
How does the Therapist Match Guarantee work ?
- Following your first appointment, if you are unsatisfied, you have up to a week to reach out to our team and provide your feedback on your experience. You can contact us directly at client@psyvitaliti.ca.
- Once feedback has been received and approved, you can inform us whether you are choosing to schedule an appointment with a new therapist for no charge or receive a reimbursement of the fees you paid for your first session.
- If you are choosing to rebook an appointment with a new therapist, you can book a new appointment using our online booking platform. Once the appointment has been booked, you must contact us at client@psyvitaliti.ca at least 48 hours before the newly scheduled appointment so the fees of the session can be changed to 0$ and the new therapist can be informed.
Things To Note:
The TMG policy is only applicable to new clients of the clinic
The guarantee is only valid for first appointments
The client must have attended a first appointment
Frequently Asked Questions About Therapist Match Guarantee
How long after my first appointment can I get a reimbursement or therapist switch at no cost?
You have up to one week following your initial appointment to request a reimbursement or therapist switch.
How long do I have to redeem my free session after TMG has been granted?
The free session is valid for a 3-month period following the initial appointment.
Why was the Therapist Match Guarantee created?
As an organization, this is a promise we are making to our clients to help them find the best therapist on their wellness journey. It is also a confidence endorsement that we stand behind our therapists and believe in the quality work that they do!
